Terms and Conditions for the supply of goods by Pempek Systems Pty Ltd "Pempek"

Hereinafter referred to as 'Pempek' and including;

  • Pempek Terms and Conditions for the supply of goods.
  • Terms and Conditions for the use of Pempek website/s.
  • Terms and Conditions for the use of Pempek software.

Current as of 1 May 2021

1.  Definitions and Interpretation

1.1   "Customer" means the purchaser of the Goods specified on Pempek's invoice.

1.2 "Goods" means the Goods specified in Pempek's invoice. The goods may include Pempek firmware and or Pempek software in which case the terms of the Pempek Software license also apply.

1.3  "Price" means the price specified on Pempek's invoice;

1.4  Words importing singular include the plural and vice versa;

1.5  Words importing natural persons include corporations and vice versa;

1.6 Nothing in these terms and conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding restricting or modifying any condition, warranty, guarantee right or remedy implied by law and which by law cannot be excluded, restricted or modified;

2.   Terms of Sale

2.1 These Terms and Conditions shall apply to and be terms and conditions of any contract formed as a result of acceptance by Pempek of an offer made by the Customer and shall in the event and to the extent of any inconsistencies prevail overall terms and conditions contained in any offer, order or other document submitted to Pempek by the Customer.

3.  Delivery

3.1 Pempek shall use reasonable endeavors to comply with any reasonable time requested/specified for the delivery of the Goods by the Customer.

3.2 The Customer acknowledges that any delivery times are estimated delivery times only and that Pempek shall not be liable to the Customer for any loss, damage or delay whatsoever occasioned to the Customer or any other person as a direct or indirect result of late delivery or non-delivery of the Goods or any part of the Goods.

3.3 The Customer agrees to pay the delivery charge as charged by Pempek for delivering goods.

4.   Price

4.1 Unless otherwise stated in writing, all prices quoted by Pempek shall be in Australian Dollars.

4.2 Unless the subject of a written quotation, if the cost to Pempek of any Goods increases for any reason whatsoever before the Price is paid to Pempek by the Customer, then Pempek may increase the Price to cover the increased cost and the Customer shall pay to Pempek the increased Price.

5.   Payment / Retention of Title

5.1 Unless other credit terms have been agreed in writing, the Customer shall pay Pempek the Price of the Goods in full prior to despatch of the Goods.

5.2  Where payment is not made by the Customer in accordance with Clause 5.1, or any other payment terms agreed in writing between Pempek and the Customer, then notwithstanding and without prejudice to any of its other rights, Pempek may do any one or more of the following;

5.2.1  Charge interest on the daily outstanding balance of all amounts due and payable at the rate of 1.5%per month from the due date until the payment is received by Pempek, such interest to be paid by the Customer forthwith on demand or failing demand contemporaneously with the payment of such outstanding balances;

5.2.2  withhold delivery of the Goods or any part of the Goods not delivered to the Customer;

5.2.3 where Pempek has despatched the Goods, stop the Goods in transit;

5.2.4 where the Goods have been delivered to the Customer, enter the premises of the  Customer (where the Goods are located) without liability for trespass or any resulting  damage and take possession of the Goods;

5.2.5 keep or re-sell any Goods repossessed pursuant to Clause 5.2.4.

5.3 Until payment is made by the Customer in full, the Customer;

5.3.1 must not sell, charge, dispose of or otherwise deal with the Goods in any manner whatsoever save with the express consent in writing of Pempek;

5.3.2  must hold the Goods in a dry and safe location as the fiduciary agent and bailee of Pempek but at the Customer's own risk;

5.3.3  must keep the Goods so that they can be clearly identified as belonging to the Pempek;

5.3.4 must deliver up the Goods to Pempek as and when required;

5.3.5  must so long as Pempek is entitled to the property in the Goods, store the Goods so that they are clearly identifiable as the property of Pempek.

5.3.6 must not use the Goods in any manufacturing process or otherwise change their character or incorporate them in any item without the prior written consent of Pempek;

5.3.7 in the event that the Customer has used the Goods in some manufacturing or construction process of its own or that of some third party, then the Customer shall hold such part of the proceeds of such manufacturing or construction process as relates to the Goods in trust for Pempek. Such part shall be deemed  to equal in dollar terms the amount owing by the Customer  to Pempek at the time of the receipt of such proceeds;

5.3.8 until payment has been made by the Customer in full, Pempek may at any time, on reasonable notice to the Customer, either by its own officers or employees or by contractors or agents, carry out an inspection of all premises, inventory, accounts, and documentation to ensure compliance with the obligation of the Customer to keep separate accounts, records, and storage of the Goods.

5.4  Pempek shall charge and the Customer agrees to pay to Pempek a two percent (2%) surcharge calculated on the value of all payments made by credit card by the Customer for the Goods.

5.5  In the event that the Customer is a sole trader or trustee of a trading trust Pempek reserves the right in addition to its reliance upon the retention of title provisions referred to herein, in its sole discretion, to register a security interest in respect of any goods provided on credit in accordance with its rights pursuant to The Personal  Property Securities Act 2009 and the Customer agrees to execute any and all documents to assist with the registration of the relevant security interest.

6.   Title & Risk

6.1  Title of the Goods shall not pass to the Customer until payment is made in full of the Price to Pempek.

6.2  The Customer shall in the meantime take custody of the Goods and retain them as the fiduciary agent and bailee of Pempek.

6.2.1 The Customer may resell the Goods but only as a fiduciary agent of Pempek.

6.2.2 Pending resale or utilisation in any manufacturing or construction process, to be kept separate on its own, properly stored, protected, and insured.

6.2.3  The Customer will receive all proceeds whether tangible or intangible, direct or indirect of any dealing with the Goods in trust for Pempek and will keep such proceeds in a separate account until the liability to Pempek has been discharged.

6.3  Risk of loss or damage to the Goods passes to the Customer upon despatch of the Goods to the Customer.

6.4 Pempek shall not be liable to the Customer or any other person for any loss, deterioration of, or damage to Goods in transit.

7.   Limitation of Liability/Indemnity by Pempek

7.1 Goods come with guarantees that cannot be excluded under Australian consumer law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7.2 Pempek does not exclude or limit the application of any provision of any statute (including the Trade Practices Act) where to do so would;

7.2.1 contravene that statute; or

7.2.2 cause any part of this Clause to be void.

7.3 Subject to clause 7.4, and to the extent permitted by the Trade Practices Act and all relevant State legislation, the sole obligation of Pempek under this Agreement is to use its best endeavors to provide the Goods or to repair the Goods or replace (at Pempek's discretion) any part of the Goods which is found to be defective during the period of one year from the date of the supply of the Goods. In no event shall Pempek be liable for any other claims or damages including, but not limited to, claims for faulty design,  negligent or misleading advice, damages arising from any loss of use of the products, and any indirect, special, or consequential damages or injury to any person,  corporation or other entity where the product is faulty and or where the product has failed.  Pempek shall be under no obligation to repair or replace the Goods as provided by this clause in the event that the failure arises as a result of any incorrect installation of the Goods or usage of the Goods contrary to any and all specifications and directions were given to the Customer.

7.4  If any of the Goods are supplied to the Customer as a "consumer" of Goods and Services within the meaning of that term in the Trade Practices Act 1974 as amended or similar State legislation, the Customer will have the benefit of certain non-excludable rights and remedies in respect of the Goods or Services and nothing in these Terms and Conditions excludes or restricts or modifies any condition, warranty, right or remedy which, pursuant to the Trade Practices Act or similar legislation is so conferred.  However, if the product is not a product ordinarily acquired for personal, domestic, or household use or consumption pursuant to section 68A of the Trade Practices Act and similar provisions of State legislation, Pempek limits its liability to payment of an amount equal to the lowest of:-

7.4.1 The cost  of replacing the Goods;

7.4.2 The cost  of repair of the Goods;

7.4.3 The cost of having the Goods repaired or replaced.

7.5 Where Goods are subject to a warranty supplied by a manufacturer or supplier other than Pempek, the obligation of Pempek under this agreement to repair or replace the Goods shall, notwithstanding the provisions of clause 7.3, be limited to the terms of the applicable manufacturer's warranty subject to clause 7.4 which preserves certain non-excludable rights and remedies under the Trade Practices Act 1974 in the appropriate circumstances.

7.6  Pempek shall indemnify the Customer and save the Customer harmless from any loss, damage, or expense (including, without limitation costs, whether or not the subject of a Court order) incurred by the Customer in respect of direct loss suffered by the Customer arising solely from the failure of the Goods. Pempek shall not indemnify the Customer in respect of any loss, damage or expense incurred or suffered by the Customer in respect of the failure of the Goods arising from any incorrect installation of the Goods or incorrect usage of the Goods contrary to the terms and specifications relevant to those Goods.

7.7  It is acknowledged and agreed by the parties that the extent of the indemnity provided by Pempek to its Customers pursuant to these terms and conditions shall only extend directly to the Customer and any and such indemnity shall only extend to any and all damage based solely on an assessment and proof of the failure of the Goods supplied by Pempek to the Customer and only any and all direct loss and or damage associated with the Goods failure and no consequential damage whatsoever.

8.  Expiration of Provision of Credit

Any agreement for the provision of credit to the Customer agreed to by Pempek shall expire if any of the following events occur:-

8.1 Any money owing by the Customer to Pempek is not paid on or before its due date;

8.2  The Customer being a company – any application is made for the winding up or the appointment of a receiver and/or administrator and/or controller to the Customer;

8.3  The Customer being an individual – enters into a composition of its creditors or any execution on a judgment is not satisfied in full;

8.4 The Customer does anything that is a fundamental breech of the agreement between the parties. Upon the happening of any of the above events, any and all credit granted by Pempek to the Customer will automatically expire and any and all monies due by the Customer to Pempek at that time shall become immediately due and payable.

9. Warranties

Pempek's liability shall extend only to the repair or replacement of goods under warranty consistent with clause 7.1 above;

9.1 12 month warranty for parts and labour (repair or replace) for all part numbers that have a prefix 'L'.

9.2  3 month warranty for parts and labour (repair or replace or refurbished) for Repairs made outside the warranty term. Note - all repairs and or refurbished products are stamped R on the product.

9.3  Pempek shall not be liable in any manner whatsoever either to repair or replace goods if the goods purchased by the Customer from Pempek have been used incorrectly or misused.

9.4  Pempek's liability under any warranty will be automatically discharged if the static sensitive devices in the goods supplied have been tampered with, whether by the Customer or any third party and it is Pempek's opinion that any and all failure of the goods supplied has occurred as a result of the static-sensitive device having been tampered with.

9.6  Pempek's liability under any warranty will be automatically discharged if it is found that the Customer has not complied with the terms of the Pempek Software License.

10. Insurance

10.1  Pempek warrants that it has and will maintain with a reputable insurance company and keep in effect at all times during the term of this agreement, insurance with a reputable insurer to cover every event giving rise to any liability or obligation imposed upon or arising from any breach of these terms and conditions by Pempek.

11.  Cancellation of Orders

11.1  Upon cancellation of a written order, the Customer must put the same in writing and forward to Pempek immediately. Goods that are manufactured to client order cannot be cancelled.

12.  Returns

12.1  Returns for credit of goods supplied will be accepted at the sole discretion of Pempek and must be received within 14 days.

12.2  In certain circumstances, a restocking charge may apply for returned goods, or should goods be returned for repair and are found to be non-faulty, an AU $45 per half hour service fee may be charged.

12.3  To be entitled to a return for credit, the returned goods must be in a complete format with unmarked packaging and manuals.

Note: All requests for return, repair, and or credit should be made via email to custcare@pempek.com.au

12.4 Payment of monies due is not to be withheld in expectation of credits.

12.5 Shipping costs for the returns are the responsibility of the customer.

13.  Complaints – Time Limits

13.1  Any complaint as to the goods supplied must be made in writing to Pempek within 14 days of delivery of the goods. Any complaint made after the expiry of 14 days' hours will not be accepted by Pempek.

13.2 If the complaint by the Customer is accepted by Pempek, Pempek has the sole discretion as to whether to replace the goods the subject of the claim or to credit the appropriate proportion of the purchase price of the good relevant to the complaint.

14.  Goods on Evaluation

14.1  Goods may be supplied "on approval" at the sole discretion of Pempek. Any and all goods supplied on approval will be done so only on the provision of a Customer order number. Any and all goods supplied on approval shall be returned to Pempek within 31 days failing which the invoice rendered at the time of the supply of the goods on approval will become payable in accordance with the invoice account terms referred to above unless Pempek provides a written exception or revises the due date of the invoice.  Any and all goods supplied on approval shall be subject to the conditions as to risk referred to above.

15. Force Majeure

18.1 Pempek shall not be liable to the Customer for any delay or failure to perform all or part of Pempek's obligations to the Customer under the contract where such a delay or failure is due to any cause whatsoever beyond the reasonable control of Pempek including but not limited to, acts of God or public enemy, insurrection or riot, war or military operation, national or local emergency, act or omissions of government, industrial disputes of any kind (whether or not involving Pempek's employees), fire, lightning, explosion, flood subsidence, inclement weather, quarantine, epidemic, regulation or order affecting materials, act or omissions of third persons (including any supplier of the goods or parts of the Goods and any supplier of services) or any other cause whether similar or dissimilar outside of Pempek's reasonable control.

16. Applicable Law

16.1 These terms and conditions shall be governed by and construed in accordance with New South Wales and Australian law and the Customer hereby submits to the exclusive jurisdiction of the courts of New South Wales, Australia.

17. Variation

17.1  These Terms and Conditions may be varied by Pempek by notice in writing to the Customer.  Notice will be deemed to have been given to the Customer 48 hours after any varied Terms and Conditions posted on the Pempek website.

18.  Severance

18.1   If any part of these Terms and Conditions is invalid or unenforceable the remaining valid and enforceable Terms and Conditions shall remain in full force and effect.

19. Indemnity by Customer

19.1 Without prejudice to any other rights Pempek may have against the Customer, and to the extent permitted by the law, the Customer shall indemnify Pempek for, and save it harmless from, any loss, damage or expense (including, without limitation costs, whether or not the subject of a Court order) incurred by Pempek should the Customer breach any of these Terms and Conditions.

20. Goods and Services Tax

20.1  Should any Goods and Services Tax as levied under the A New Tax System (Goods and Services  Tax) Act      1999 and any other tax, fee,  levy, or duty imposed by any competent authority be payable on any of the Goods supplied by Pempek, such tax, fee,  levy or duty will be to the Customer's account and shall be calculated using the rates and methods of assessment in force at the time of delivery.  The Customer is liable for any other applicable tax, including, without limitation, withholding tax.

21.  Content of Website

21.1  All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is owned, controlled or licensed by or to Pempek, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

21.2  Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed,  encoded, translated, transmitted or distributed in any way (including mirroring") to any other computer, server, Web site or another medium for publication or distribution or for any commercial enterprise, without Pempek's express prior written consent.

21.3  Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Site, including contests, promotions, or other similar features, all of which terms are made a part of these Terms and Conditions of Use by this reference.

21.4  The Customer/User agrees to abide by such other terms and conditions, including where applicable representing that it/ they are of sufficient legal age to use or participate in such service or feature.

21.5  If there is a conflict between these Terms and Conditions and the terms posted for or applicable to a specific portion of the Site or for any service offered on or through the Site, the latter terms shall control with respect to your use of that portion of the Site or the specific service.

21.6  Pempek may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site with respect to products and services may be out of date, and Pempek makes no commitment to update the materials on the Site with respect to such products and services.

22. Customers' Responsibilities

22.1  The Customer/ User agrees to notify Pempek immediately of any unauthorized use of their account or password, or any other breach of security. The Customer may be held liable for losses incurred by Pempek or any other User of or visitor to the Site due to someone else using your Pempek Customer  ID, password, or account as a result of your failing to keep your account information secure and confidential. Responsibility for safeguarding the Pempek Customer ID rests solely with the

22.2  The Customer may not use anyone else's Pempek ID password or account at any time without the express permission and consent of the holder of that Pempek ID password or account. Pempek cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

23. Links to Other Sites and to the Pempek Site

23.1  Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under Pempek's control, and Pempek is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. The Customer/User will need to make their own independent judgment regarding your interaction with these Linked Sites.

24.  Limitation of Liability – Website

24.1  Except where prohibited by law, in no event will Pempek be liable to you for any indirect, consequential, exemplary, incidental, or punitive damages, including lost profits, even if Pempek has been advised of the possibility of such damages.

24.2  If, notwithstanding the other provisions of these Terms and Conditions, Pempek is found to be liable to you for

any damage or loss which arises out of or is in any way connected with your use of the Site or any Content, Pempek's liability shall in no event exceed the greater of (1) the total of any subscription or similar fees with respect to any service or feature of or on the Site paid in the six months prior to the date of the initial claim made against Pempek (but not including the purchase price for any Pempek hardware or software products or similar support program), or (2) AUD 20,000.00.  Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

25. Disclaimers

25.1  Pempek does not promise that the site or any content, service, or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. The site and its content are delivered on an "as-is" and "as available" basis.  All information provided on the site is subject to change without notice.  Pempek cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features.  Pempek disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose.  Pempek disclaims any and all liability for the acts, omissions, and conduct of any third parties in connection with or related to your use of the site and/or any Pempek services. The Customer/User assumes total responsibility for their use of the site and any linked sites.  The sole remedy against Pempek for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between the parties.

25.2  The above disclaimer applies to any damages, liability, or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

25.3  Pempek reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site,  for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

26. Indemnity by Customer

26.1  The Customer/User agrees to indemnify and hold Pempek, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims, or expenses (including attorneys' fees), made against Pempek by any third party due to or arising out of or in connection with your use of the Site.

27. Software

27.1 Pempek reserves its rights in relation to the use of its software and grants a limited license to use Pempek Software on Pempek Devices.

27.2 The current Pempek software license is available Software Licence

27.3 The customer is not permitted to use non Pempek licensed software in conjunction with any Pempek device or control system without the express written permission of the Board of Pempek. 

28.  Pempek reserves the right, at its sole discretion, to change, modify, add or remove any portion or portions of the Terms and Conditions at any time.  It is the responsibility of the Customer/User to check these Terms and Conditions periodically for any changes.  Your continued purchase of Goods/use of the Website following the making of any changes will mean that you accept and agree to be bound to the changes.

Legal notice

Pempek Systems Pty Ltd ABN 546 221 727 21  is the owner of all intellectual property assets (‘IP Assets’) of the company, its subsidiaries, assignees, and predecessors in the title (‘Pempek’).

Any use of Pempek’s IP Assets inures solely to Pempek’s benefit and all use must comply with our directions and authority, or other licensing/contractual arrangements with Pempek. Third parties, including licensees, may never claim ownership rights in Pempek’s IP Assets, or brands that are confusingly similar to Pempek’s IP Assets, in any manner, including without limitation as a trademark, service mark, company name or designation, domain name, social media profile/handle, or in any other manner. This includes copyright in the IP assets and software products. Pempek expressly reserves the right in its sole discretion to terminate, revoke, modify, or otherwise change permission to use its IP Assets at any time and expressly reserves the right to object to any use or misuse of its IP Assets in any jurisdiction worldwide.

Copyright Notice 

Pempek products and services—including images, text, source code, and software downloads (the "content")—are owned either by Pempek or by third parties who have granted Pempek permission to use the content. Pempek cannot grant you permission for content that is owned by third parties. You may only copy, modify, distribute, display, license, or sell the content if you are granted explicit permission by Pempek.